Guest Services
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Guest Services

It is the goal of the management and staff of the Erie County Fair to make your visit to The Fairgrounds enjoyable, memorable, and of course SAFE!

The Erie County Fair provides a diverse amount of services that will enable you to enjoy the Fair including hand washing stations, Tram Services, ATMs, wheelchair/scooter/stroller rentals, and more...
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More info

Accessibility

The Erie County Fair prides itself in providing patrons with disabilities equal access and the visitor experience that is expected by all. Compliance with the Americans with Disabilities Act (ADA) is of utmost priority, and the Fair works to ensure this is adhered to in all aspects of programs and event planning.

ATMs

There are several locations throughout the Fairgrounds, they are noted on the map as well as listed: Event Center, East and West Lobby, Carousel Room, Hamburg Gaming, Kiddieland, East Grandstand, Marketplace, All Gates, Midway, Food Court, Expo Hall

Armor Fire Department

On site, inside Gate 6, Armor is able to respond to immediate needs from fire calls or emergency transports. All Armor members are fully trained EMTs.

Box Office

Pre Fair- Prior to the Fair opening, advance sale admission tickets as well as presale concert tickets can be purchased at Tickets.com, over the phone at 1-888-223-6000 or at the Fairgrounds Main Office (Monday through Friday 9:00am-4:30pm) located behind the Grandstand at the Fairgrounds.

During the Fair- patrons may purchase their admission tickets at any of the gates prior to entry. Grandstand event tickets may be purchased at the Ticket Office, inside the grounds everyday leading up to the event only.

Canadian Money Exchange

Canadian Money may be exchanged inside Hamburg Gaming at the given exchange rate. Individual vendors hold their own policies regarding currency exchange.

Child ID Programs

Child ID wristbands are located at the information booths, inside the Event Center (courtesy of the Masons) and at the Erie County Sheriffs Building.

CodeRed

Get enrolled! Our Community Notification Enrollment allows you to register your email addresses and/or cellphone numbers to alert you if an emergency should arise. To enroll, download the Mobile App for your smart phone!

Daily Schedules

Daily Schedules will be available here on the website starting August 1. They will be available at the gates each day of the Fair complete with a map.

Fair Offices

The Fair offices are located in the lower Grandstand through the double glass doors.
Pre Fair Hours: Mon-Fri 9:00am-4:30pm

During Fair Hours: Everyday 9am-7pm

Family Areas

Family bathrooms are located throughout the grounds and are noted on the map. Additional diaper changing and nursing areas are available inside the Security Building at the top of the Avenue of Flags and the Ag-Grange Building on 42nd Street.

First Aid

Located on the edge of Hickory Tree Park, entrance can be found off of the Avenue of Flags between BW's BBQ and the Security Building. This First Aid Building has been designed with the comfort and privacy of our guests in mind. The building is accessible and able to better handle minor injuries and illnesses that may take place on the grounds.

Fun Fair Mobile Alerts

Stay up to date on all of your Fair information through mobile alerts. Text keyword ecfair to 88588 to sign up and receive concert information, traffic alerts and exclusive contests. Standard text messaging rates apply.

Hand Washing Stations

Located throughout the Fairgrounds, look for them closest to livestock and food areas for your convenience.

Information Booths

Friends of the Fair will assist you with all of your Fair questions in the Information Booths located inside the gates and near the midway.

Lost and Found

During the Fair. Lost items should be returned to the Security Building on the Avenue of Flags where they can be reunited with their owners.

Post- Fair. After the Fair all lost and found items will be kept in the Fair Offices. If possible the Fair tries to reconnect lost phones, purses and other identifiable items with their owners.

Lost Children

Lost children and parents will be directed to the Security Building on the top of the Avenue of Flags. Parents are advised to take a photo of their child the morning of the Fair so security personnel have an updated photo. Child ID programs are offered inside the Event Center and at the Erie County Sheriff's Building.

Parking

There are six Fairgrounds owned parking lots surrounding the Fair. Parking is $5 everyday for Passenger Cars, SUVs & Personal Mini Vans. 15 Passenger Vans are $10 and buses are $15.

Recycling

The Erie County Fair and 4-H Youth have made a commitment to ensuring the Fairgrounds is clean and green. There are recycling receptacles throughout the grounds and guests are encouraged to place recyclable bottles and cans in the designated bins.

Rentals

Guests who would like to rent a wheelchair, wagon, stroller or electric scooter may do so at the following gates:

* Gate 2 - off McKinley Pkwy or Quinby Dr, near the 4-H Youth Development Building
* Gate 4 - off South Park Ave to the left of Hamburg Gaming
* Gate 4a - located in the front lobby of the Event Center
* Gate 5 - off Clark St

Pricing:

Stroller: $10 ($5 for under 4 hours)*

Wagons: $15 ($10 for under 4 hours)*

Wheelchairs: $25 ($20 for under 4 hours)*

Electric Scooters $55 ($40 for under 4 hours)*

* Full rate required at time of reservation, if rental is returned within 4 hours, a credit will be issued.

Rentals are distributed from locations at the Fair listed above through Scootaround Inc., not the Erie County Fair itself. Rentals are loaned on a first come, first served basis.

Make your reservations online here or over the phone at 1-888-441-7575, hit option 1 for reservations. Credit card payment is required at the time of reservation, as is the day you plan on attending the Fair.

If you have questions regarding the Fair- please call 716-649-3900, not the reservation number!

Security

The Erie County Fair has employed the help of the Erie County Sheriffs, the NYS Police, Hamburg Town Police, as well as our own ninety person security force to ensure the Fairgrounds are safe for our guests. Patrols are both on foot and on horse throughout the grounds. The Security Building is located at the top of the Avenue of Flags.

Security Checks

For the comfort and safety of our guests there will be a security check at each of the gates as well as the entrance of the Grandstand. Guards will be checking fairgoers and their bags for items that may pose a threat to the health, safety or comfort of our other fairgoers. The checks will be similar to those to enter stadiums, arenas and theme parks. Due to the inclusion of these checks guests should be made aware that entering the Fair and Grandstand Events may take more time than previous years and therefore, should plan accordingly.

Tram Service

Tram services run free daily from behind the Family Entertainment Complex to Gate 1A by the Agricultural barns. It may be discontinued at the discretion of the Fair if it becomes unsafe to operate them due to heavy crowds or inclement weather.

WiFi

Two WiFi hotspots are available on the Fairgrounds. They are located at the Lower Grandstand and the Outdoor Showplace and are FREE to our Fair guests.

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Share your comments with us! We appreciate your time as we want to make your visit a memorable one!

Fair Safety Tips
#ThinkFair&Safe


#1 If You See Something-
Say Something! Whether it is suspicious behavior, unsafe conditions or inappropriate actions of others, go with your gut and report it to the appropriate authorities

#2 Download the CodeRed app on your smartphone to receive safety and emergency alerts that can keep you and your family safe.

#3 Children can easily be separated in large crowds: take a photo of your child upon arriving at the Fair so security has a recent photo in case of emergency. Write your contact information on a sticker or wristband for children who cannot remember their own phone number. Visit the Masons (Event Center) or Erie County Sheriff's for a Child ID tag.

#4 In an emergency dial 911. Tell the dispatcher you are at the Erie County Fair and give as much detail as you can about your location on the grounds. Stay on the line and be prepared to give pertinent information.
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