If you purchase your one price ride weekday wristband or fun card online and are having issues, please read the information below.
Q: How do I print my ticket voucher?
A: To print your ticket voucher, click on the blue “Access Ticket(s)” box in your receipt email. Your ticket will appear in a browser window, and you may print it from there. Take your voucher to any Strates Shows ticket box at the Fair to redeem it for your Fun Card or Wristband.
Q: What if I have an issue with a credit card charge?
A: If you have a question about a credit card charge, please contact the Strates Shows office at firstname.lastname@example.org or (407) 855-3939 (M-F 9AM to 5PM). Sometimes, a declined ticket purchase may appear as a pending charge on your online bank statement. This depends on your card issuing bank’s policy, and we have no control over that. The pending charge should disappear within 24-48 hours (longer, if a weekend or holiday). If it doesn’t, please let us know.
Q: I lost my receipt. What should I do?
A: No problem. Contact our office at email@example.com or (407) 855-3939 (M-F 9AM to 5PM), and we will send a duplicate receipt to the email address you used when you purchased the ticket.
Q: I ordered my ride wristband/ride card online, how do I redeem my voucher?
A: Visit the Midway Ticket Booths during the Fair.